Privacy Statement

 


OUR GUARANTEES AND POLICIES


Shipping Policies and Delivery Times:
All orders, for in-stock items, will be processed and shipped within ten business days. Orders are subject to credit approval and product availability.  All items are individually shipped and may not arrive on the same day.
Priority Shipping via Federal Express is available for an additional charge. Please allow 2 days for Fed Ex delivery from the time the item ships. Fed Ex is not available for residents of Alaska, Hawaii, or US Territories. These orders will be shipped via USPS Priority Mail and will be charged standard shipping and handling. Please allow 3 days for delivery to these locations. Fed Ex is not available for P.O. boxes or APO/FPO.


International Orders
International Orders are shipped USPS Global Priority Mail.  The shipping charge is estimated for international orders when you check out.  The actual shipping charge will be calculated and applied to your order if the actual shipping charge is more than our estimated price.  We will send you an e-mail with the charge after we calculate the charge to your country and address. 
We do not refund any shipping and handling charges for International Shipments for returns or replacements, regardless of the reason for the return.

The customer assumes all risk for the shipping and handling on International Orders.  Damages in shipping by the carrier, by customs, or when the customer opens the model can occur.  The customer must pay for the shipping charges back to Mint Models, and any additional shipping charges for when we send out a replacement.  We do not refund shipping and handling charges if a model is returned, regardless of the reason for the return.

Our Privacy Policy
Mint Models protects the personal information you provide that makes it possible for us to complete private transactions with you.


What information do we collect from and about you?
When you register with us, order from us or otherwise communicate with us – by mail, e-mail, telephone, on our web site, or through our retail location - we collect the information you tell us about you, such as your name, address, telephone number, and e-mail address.
We also collect information from your interactions with us, including your purchases, payments and other activities.  We may receive updated telephone, address and other information from third parties. .

How do we use your information?
We use the information we collect about you to perform vital services for you including fulfilling your orders, and responding to your requests. In addition, we use information we collect about you to create offers to your interests, to improve your shopping experience and for other uses.

How do we protect your non-public personal information?
We restrict the use of information about you. Only those employees who need to know that information to provide products and services to you may access it. We also maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your information.

What choices do you have?
You may ask us not to disclose any non-public personal information about you to non-affiliated companies except as we may be permitted or required to do so by law. While this may limit the products, offers or services provided to you, we will comply with your wishes. Simply call us at (518) 783 -1113, and tell us that you choose not to have your information shared in this way.

Sales Terms and Conditions:


All purchases are subject to the following terms and conditions ("e;Sales Terms and Conditions"e;). Your order submission will signify acceptance of the following Sales Terms and Conditions.

Satisfaction Guarantee/Returns

You may return your Mint Models purchase within 15 days of receipt of purchase for replacement, credit or refund of the purchase price on most items. To return a purchase, please follow these simple instructions:


1. To expedite the handling of your return, please include a note providing the reason for return / exchange and the action to be taken.

2. The item to be returned must be in the original packaging. Carefully repack and seal the package tightly.  Should the item be damaged in transit back to us, your claim will be with the shipper.  

You can choose to insure the package with the shipped so that you are covered in the event that the model arrives back to us damaged.


3. Return the package to us by UPS, Fed Ex Ground or US Mail at our address:  Mint Models Returns, 166 Sparrowbush Rd, Suite 4, Latham NY 12110.


4. Once we receive your return, your credit card account will be credited for payment, minus the 15% restocking fee. We do not refund any shipping charges for any reason.
 
5. We do not refund any shipping charges for International Shipments for returns or replacements, regardless of the reason for the return.

6. The following Manufacturer Brands can not be returned for any reason.  Ilario and Amalgam.  This is because we only special order these models from France and the UK and are not able to return them.

7.  Wholesale orders and Corporate Gift Sales are not returnable for any reason.

Pricing
The pricing shown on this web site is in US dollars. The total cost of your order is equal to the price of your selected items plus shipping and handling, and applicable taxes. If the item you are ordering is part of a collection, the price stated is only for the first item in the series, not the entire collection. The shipping and handling charges for each product is shown on the corresponding product detail page. Your applicable taxes and handling charges will be listed during the checkout process, prior to completing the transaction. Of course, we do not charge your credit card until we ship your order.

Our suppliers on occasion have to increase the wholesale and retail prices of certain items.  This is due to increased costs that can occur during the development and manufacturing process.  When this occurs, we will notify you and give you the option of paying the new price, or cancelling the order. 

Pre-Orders and Reserving Future Models

Discount Coupon Codes are not valid on Pre-Orders.  Any Coupon Code that is used for a Pre-Order will be removed and the full listed price will be entered on the order.  Often times, there are price increases on pre-ordered items.  See the Pricing information above.

Credit Card Information
All purchases at mintmodels.com require a valid credit card. Credit card transactions are processed in real time. You will receive confirmation that your transaction was/was not processed successfully. Mint Models accepts the following credit cards: Visa, MasterCard, American Express and  Discover/Novus.
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Paypal Payments

Please DO NOT use Paypal when placing an order for a future model that is not yet in stock.  These models are clearly listed on our site as Pre-Orders.  Paypal immediately charges in full for all purchases.  Use a credit card when making a pre-order.  The credit card is not charged until the model actually is produced, arrives into stock at our warehouse, and ships out to you.

Errors
While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. In the event of an error, we will notify you in advance of shipment of your purchase. You will be given the option of reconfirming your order or canceling it within the time period stated in the notice. If we do not receive your response within the stated time period, your order will be canceled.

International Orders
Please call us at 001-518-783-1113 to place an order to be shipped internationally.
Terms of Web Site Use:
All visitors to the mintmodels.com web site must agree to the following terms of use. Your access and/or use of our site will signify acceptance of the following Terms.

Compliance with Laws
Access to and use of our site is subject to all applicable federal, state and local laws and regulations.

Site Content
The trademarks, logos, service marks and other materials or our site including but not limited to all visual images and text are the property of Mint Models or third parties who have consented to its use by us. Use of any of the foregoing marks or materials without our written consent or that of the third party owner is prohibited. All site content is protected by copyright laws; any copying, distribution, transmission, or any other use of site content for any purpose whatsoever is prohibited.

Access to Linked Sites
Mint Models does not control and assumes no responsibility for the content or security of any other Internet site linked to our site, nor do we endorse the content, products or services of any linked site. Access to and use of any linked site shall be at your own risk.

Children
We do not knowingly solicit data from children, nor do we knowingly market to children.

Changes to Terms
We may revise these Terms at any time. You are deemed to be aware of and agree to be bound by any changes to these Terms.

 

 



 

 



Mint Models
Browse by Manufacturer